FAQs
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FAQs

You’ve got Questions?

  &

We’ve got Answers!

 

If you have a question we haven’t answered, drop us a line HERE.

 

What forms of payment do you accept?

Backbone of the Railroad has you covered. To keep it simple PayPal is handling all of our transactions.

When is my card charged for the purchase?

When you place an order with Backbone of the Railroad, we contact the issuing bank for your credit card to authorize the transaction. This means we make sure the card has not been lost or stolen and that it has enough credit to cover this purchase… but we don’t actually make a charge on your card until your order ships from our warehouse.

What if I want a lot of shirts – can I purchase in bulk?

Absolutely! We have a growing number of customers that purchase in large quantities. Please contact our SALES DEPARTMENT with an email describing your different sizes and quantities for a volume discount.

How much is shipping?

Shipping charges for your Backbone of the Railroad order are based on the total weight of the items in your cart and where they are going, so it will vary from order to order. Shipping will be calculated for you, so you’ll know what the charges are – no surprises! (Since this is a brand new design tshirt and website we are only charging a flat rate shipping fee for all automated orders. Example: If you order 10 tshirts you are only charged flat rate $6 for shipping.)

How long until my awesome t-shirts arrive?

Our order processing department is a pretty organized bunch – orders placed in the Backbone of the Railroad online store Sunday-Friday 12:00 Noon will ship out by Saturday or Monday. Need your order faster? CONTACT US and we’ll see what we can do!

Do you have a guarantee?

Yes! Our shirts are awesome, and so are our customers. We always want you to be happy with your purchase, and while we hope it never comes to this, we do offer a 30-day money back guarantee. We can exchange your shirt or credit the purchase back to your credit card.

Can I send you a pic?

If you are rocking one of our Backbone of the Railroad shirts, absolutely! And if our advertising team decides to use your photo in a campaign, you get $50.